Sales Policy

Effective Date: January 3, 2025

 

At FutureRapic, we are committed to providing a seamless shopping experience with our wide range of high-quality family furniture. Our Sales Policy outlines the terms and conditions for purchasing products on futurerapic.com. By placing an order with us, you agree to the following terms.

 

1. General Sales Terms

1.1 Product Availability

While we strive to keep our product listings accurate and up-to-date, FutureRapic cannot guarantee the availability of all items listed on our website. In rare cases, an item may be out of stock or unavailable due to demand or unforeseen circumstances. In such cases, we will notify you as soon as possible and offer a full refund or alternative product suggestions.

 

1.2 Order Acceptance

All orders placed on futurerapic.com are subject to acceptance and availability. When you submit an order, you will receive an order confirmation via email, but this does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order at our discretion. Reasons for order cancellation include product unavailability, inaccuracies in pricing, or suspected fraud.

 

1.3 Pricing

All prices on our website are listed in US Dollars (USD) and are subject to change without notice. Prices do not include shipping or applicable taxes, which will be added during the checkout process. FutureRapic reserves the right to modify prices at any time.

 

2. Payment Terms

2.1 Accepted Payment Methods

We accept a variety of payment methods, including:

 

Credit and debit cards (Visa, MasterCard, American Express, Discover)

PayPal

Other secure online payment methods

Payment will be charged at the time of order placement, and an order confirmation will be sent to you upon successful payment.

 

2.2 Fraud Prevention

To protect our customers, we may conduct additional verification steps for certain orders. If there is a discrepancy in the payment information or suspicion of fraudulent activity, FutureRapic reserves the right to cancel the order or request additional verification from the customer.

 

2.3 Payment Authorization

By providing your payment information, you authorize us to process the payment for the full amount of your order, including taxes and shipping fees. If your payment is not authorized or declined, we will notify you and request an alternative payment method.

 

3. Order Fulfillment and Shipping

3.1 Order Processing

Once your payment has been successfully processed, your order will be forwarded for fulfillment. FutureRapic will make every effort to ship your order as quickly as possible. Most orders are processed within 1-2 business days, but shipping times may vary based on the product availability and your location.

 

3.2 Shipping Costs

Shipping costs will vary depending on the destination, size, and weight of the items purchased. During checkout, you will be provided with an estimated shipping cost, and you will have the opportunity to choose your preferred shipping method.

 

3.3 Delivery Times

Delivery times vary based on the shipping method selected and the destination. We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-4 business days.

 

3.4 Shipping Delays

While we strive to ensure timely delivery, external factors such as weather, holidays, or shipping carrier delays may affect the delivery timeline. FutureRapic is not liable for delays caused by these factors.

 

4. Returns and Exchanges

4.1 Return Eligibility

We offer a return policy on most products purchased through FutureRapic. If you are not satisfied with your purchase, you can return the product within 30 days of receipt, provided it is in its original, unused condition with all packaging intact.

 

Please refer to our Refund and Returns Policy for more detailed instructions and exceptions.

 

4.2 Defective or Damaged Products

If you receive a defective or damaged item, please contact us within 7 days of receipt, and we will initiate the return or exchange process. We will provide a prepaid return shipping label and offer a replacement or a full refund.

 

4.3 Non-Returnable Items

Some items may be non-returnable, including custom or personalized furniture, final sale items, or any furniture that has been used or assembled.

 

5. Product Warranty

5.1 Manufacturer Warranty

All products sold by FutureRapic are covered by a manufacturer’s warranty. The warranty covers defects in materials or workmanship under normal usage conditions. The duration and terms of the warranty vary by product and manufacturer. Please refer to the individual product description for more information about specific warranties.

 

5.2 Exclusions

The warranty does not cover damage caused by misuse, abuse, accidents, or alterations to the product. It also does not cover wear and tear or damage caused by improper assembly.

 

6. Customer Service

We are dedicated to providing excellent customer service. If you have any questions or concerns about your order or the products we sell, please do not hesitate to reach out to us:

 

Phone: (513) 841-9050

Email: info@futurerapic.com

Address: 4730-A Ridgeway Ave, Cincinnati, Ohio